Zero tolerance
Eklavya prohibits child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM) of any kind, as well as grooming, sexual messages to minors, bullying and threats. Accounts that break this are removed at once and reported to the authorities.
1. Who a student can talk to
- Students can send private chat messages only to Eklavya teachers (content managers and administrators). A student cannot search for, message or form groups with other students or with anyone outside Eklavya's staff — this is enforced by our servers, not just hidden in the app.
- Students cannot create group chats or add people to a chat. Class groups are created and run by teachers.
- Each lesson has a discussion visible only to the students of the same institution and to teachers.
- There are no public profiles, no friend lists, no location sharing and no live video between users.
2. Accounts are approved by the institution
A new student account cannot be used until the student's own institution (such as a children's home) approves it. Institutions can only see their own students, and the district child-welfare office oversees the institutions. Institutions and the district office cannot chat with students through Eklavya.
3. Reporting inside the app
- Every message from someone else — in chat or in a lesson discussion — has a Report button. The reporter chooses a reason (for example bullying, sexual content, asking for personal details) and can add a note.
- Reports go to the moderation queue that teachers and administrators review. The reported person is not told who reported them.
- Students and parents can also report a concern at any time by email: support@eklavya.live.
4. How we act on reports
- Reports are reviewed as quickly as possible, and reports about sexual content, grooming or a child at risk are treated as urgent.
- Harmful messages are removed for everyone, and accounts that abuse the Service are suspended or removed.
- Where a child may be at risk, we inform the child's institution and the district child-welfare office, and we report CSAE / CSAM to the authorities, including the National Cybercrime Reporting Portal (cybercrime.gov.in), the police and, where applicable, the National Center for Missing & Exploited Children (NCMEC), as Indian law (including the POCSO Act, 2012 and the IT Act, 2000) requires.
- We preserve the evidence the authorities need and cooperate fully with investigations.
5. Help for a child in danger
If a child is in danger, call the police on 112 or the Childline on 1098 (free, 24 hours). Children can also tell a trusted adult — a carer, teacher or guardian. An unsafe touch or message is never the child's fault.
6. Child safety contact
Our designated child safety contact can be reached at support@eklavya.live. We acknowledge every message within 24 hours. See also our Privacy Policy and Terms of Use.